TERMS OF SALES
When validating his order, the customer knows and accepts the General Conditions of Sale of the site on which he is browsing, namely in this case https://www.mosaicsbylolamoon.com.
The present conditions of sale are concluded on the one hand by Marie Debaecker craftsman of art for the Atelier Mosaïc's By Lolamoon, located 6 rue des tilleuls 91590 CERNY, hereinafter called "the seller", by any natural or legal person wishing make a purchase via the website www.mosaicsbylolamoon.com hereinafter referred to as "the buyer". These conditions of sale define the contractual relationship between the seller and the buyer and the conditions applicable to any purchase made through the seller's commercial site.
The acquisition of one or more items on the site implies unreserved acceptance by the buyer of these conditions of sale.
All these conditions can be modified at any time by the seller and will cancel the previous provisions.
The Mosaïc’s By Lolamoon workshop and its creator Marie Debaecker are members of the Ateliers D’Art du Gâtinais association and of the Gâtinais arts and crafts directory which guarantee a label of French quality and creation.
The Mosaïc’s By Lolamoon workshop offers and sells original and unique artistic creations such as paintings, objects, decorative panels and glass mosaic jewelry.
The possibility is given on this site mosaicsbylolamoon.com for jewelry and objects to request personalized creations for which a quote will be made and after validation sent to the address indicated by the buyer after payment via PayPal.
We strive to have photos that faithfully reflect reality, but with the differences in screen and digital media we cannot guarantee complete similarity and accuracy of colors.
On the other hand, given the artisanal quality of the object, very slight differences in tones, materials and textures may appear compared to the image represented on the site.
We provide the most precise information concerning the development, description and composition of jewelry and objects but you can contact us by email or phone for any clarification, we will be happy to inform you and answer you as soon as possible. deadlines.
ORDER ON THE SITE
All creations for sale on the site are in stock.
If, however, a creation was no longer available at the time of your order (even if the site is maintained regularly) you will have the choice to either cancel your order, or to buy another creation of the same market value, or to ask for a creation of the same style knowing that all the pieces are unique and that the creation will be similar but not necessarily identical.
You have the possibility of ordering by email a creation indicating the colors, the format and the desired part (manufacture from 2 to 4 weeks plus the normal delivery times).
An email will be sent to you indicating the price, the completion time and the payment request via PayPal.
You will receive an email confirming your order, then a shipping notice on the email address you have provided.
OPPOSITION TO THE TELEPHONE MARKETING
In accordance with article L.223-2 of the Consumer Code, Mosaïc’s By Lolamoon informs you of your right to register on the BLOCTEL telephone solicitation opposition list at www.bloctel.gouv.fr
The seller reserves the right to modify its prices at any time, however it is understood that the price appearing on the site on the day of the order will be the only one applicable to the buyer.
The prices indicated include transport and delivery costs up to 1 kg in metropolitan France
Outside of France for any purchase:
Contact us by email or phone so that we can calculate the shipping costs according to the current postal rates
The only method of payment accepted on the site: Credit card via Paypal (this method of payment is offered by kingeshop support and does not in any way require you to open a paypal account, while accepting all credit cards!)
This system allows us not to have access to the data of our customers' bank cards and are SSL secured.
The buyer's account will only be debited for the amount of the products ordered in mainland France.
Outside of France, and before any finalization of the purchase, you will be debited after agreement for additional delivery costs.
Atelier Mosaïc’s By Lolamoon is the holder of the paypal account on which you make your payment by Paypal.
The prices of our products are indicated in euros including tax.
The creations remain the property of the Mosaïc's By Lolamoon workshop until full receipt of the invoice price.
DELIVERY AND RECEPTION
Packages are generally shipped quickly (48h - 72h) after receipt of your payment.
Shipping will be by letter followed and where applicable Colissimo followed, delivered against signature.
For all shipping methods, we try to send a link that allows you to track the delivery of your package online. If you want a special order, you will have to anticipate (allow 2 to 4 weeks depending on the desired achievement!)
Any reasonable delay in delivery cannot give rise to a cancellation of the order or to claims for compensation from the customer.
The seller cannot be held liable in the event of the impossibility of performing the contract in the event of a shortage of stock, a strike by the postal services, means of transport, disruption of communications, and more generally any case of force majeure. (for example, fire, pandemic, strikes, or flood) or any other unforeseeable or compelling cause.
On the other hand, except in the cases mentioned in the above clause, if the delivery of the order does not take place within 15 days, the customer can request the resolution of the sale by contacting Mosaïc's By Lolamoon. Any delays in delivery do not entitle the customer to claim damages.
RIGHT TO RETRACT
The customer has a legal period of fourteen (14) clear days from the date of receipt of his order to return the products ordered, without justification or penalty.
For any return under the right of withdrawal, the procedure below must be fully respected:
The customer must inform Mosaïc's By Lolamoon, who will provide him with a return number, by email: email@example.com
Products must be returned in their original packaging in impeccable condition to:
Mosaïc's By Lolamoon, Marie Debaecker
6, rue des Tilleuls 91590 Cerny
The risks and costs of return are the sole responsibility of the customer.
Mosaïc's By Lolamoon reserves the right to refuse any return that has not complied with the above conditions.
GUARANTEE OF HIDDEN DEFECTS
If ever it unfortunately happens that a Product contains hidden defects (not apparent at the time of sale) rendering the Product unfit for its use or which greatly diminishes it, the customer can return said product to the seller and ask him for a reimbursement of the price as well as shipping costs or the free replacement of the product with the same or by any other equivalent product.
Under this warranty, the only obligation incumbent on the seller will be the free replacement of the identical product or by any other equivalent product.
To benefit from the guarantee, the customer must contact the seller as soon as possible, by email or by phone (see legal notices)
Warning: to benefit from this warranty against hidden defects, you must notify the seller of the defect within two years of the date of the order. You must provide proof that the product suffered from a hidden defect on the day of sale, and that the problem encountered is not related to normal wear and tear of the product or improper use of it.
Exclusions: The guarantee does not apply for apparent defects. Also excluded are defects and deterioration caused by an external accident, or by a modification of the product not foreseen or specified by the seller.
Pursuant to article L.616-1, if a dispute has not been settled in the context of a prior complaint, you can contact the consumer mediator on the following website:
FRANCE DELIVERY COSTS
Letter followed Zone France OFFERED
COLISSIMO OFFERED BELOW 1 KG
Above 1 kg and for registered mail: postage rate in effect on the day of purchase
DELIVERY COSTS OUTSIDE FRANCE
Letter followed and colissimo European Union, international, Zone A, B and C postal rates applicable on the day of the order. To be requested by email before finalizing the order!
In the event of an order without payment of shipping costs outside mainland France, the sale and shipment will only take place when the request for payment of the shipping costs added to the price of the item will be paid in full by the buyer. .
In case of refusal to pay the said shipping costs, the order will be canceled.
We are not responsible for delays in the delivery of your order.
We accept no responsibility for the extension of delivery times due to the carrier.
The Buyer must deal directly with the dispute with the transport company or the post office.
OWNERSHIP OF THE BRAND and works
The Mosaïc's By Lolamoon brand as well as the creations for sale on this site are the intellectual property of Marie Debaecker, they are legally registered with the INPI and any misuse of the content, photos, copy of creations or use of data are prohibited for private or commercial use and may be subject to legal action.
Mosaïc’s By Lolamoon attaches great importance to the protection of your personal data and to the respect for your privacy.
Mosaïc’s By Lolamoon considers your personal data to be confidential. Under no circumstances will they be used, shared or sold to third parties.
Mosaïc’s By Lolamoon expressly undertakes not to disclose any of your information entered on this site, in accordance with the regulations in force (RGPD of May 25, 2018).